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What is the best day to be delivered?

Orkos operates on a weekly cycle. Every weekend we receive the fresh produce intended to be shipped from the earliest days of the upcoming week. You can receive your products throughout the whole week, but the earlier in the week they are delivered, the fresher they will be.

How to place an order?

To place an order, simply send us via telephone, fax, mail or e-mail, the date and address for your delivery, your full name and your customer number and, of course, the list of products and quantities you want. You can also specify for each product if you want a replacement product in case of unavailability. Note that in the case of an order by weight (not by unit), small discrepancies between the quantity ordered and quantity delivered may occur, an exact adjustment is not always possible (for large fruits especially).

How to reach us :

• by phone at +33 (0) 1 64 60 21 21 (our sales consultants are available 7 days / 7 between 6 pm and 10 pm (GMT+1), do not hesitate to seek advice) ;

• by e-mail : commande@orkos.com ;

• by fax at +33 (0) 1 64 60 21 01 ;

• by mail : Orkos S.A.S. – Order department – B.P. 89 – 77483 Provins Cedex – FRANCE

What day is best to place an order ?

All our products, including fresh produce, can be ordered from the Wednesday before their delivery to you. This way, you get a wider choice, as some products are in limited quantities. If you wish, you can call back on Saturday or Sunday, up until the evening before the day of dispatch, to modify your order at your convenience, depending on the goods actually arrived and the change in your needs.

Tips for your first order

To give you an overview of our range, we offer a « Discovery Pack ». It consists of samples of exotic fruits, but also a few dried fruit, nuts, nuts, dates and soap nuts. On each are written its name (english and latin) as well as various advice on its ripening, its consumption, etc. You can choose between the « Mini » (4 kg) and the « Maxi » (8 kg) versions of the pack. This pack, for new customers, is proposed at a very attractive price.

You can also discover our choice of dates, nuts, honey, dried fruit and dried seaweed through « testsets » : there is one per product category, including eight to sixteen varieties to taste and compare quietly at home to determine your favorites.

To guide you in the storage and ripening of your products, ask for the brochure « List of storage and ripening » which will give you valuable advice (cost : 1 €, available in French and German only).

Finally, many « Info-docs » which introduce our products and give you interesting information about their composition, their culture in the world, their history, etc. (available for free upon request).

Minimum quantities and « Orkos-Packages »

There is no minimum amount for the whole order. However, there is a minimum quantity for each product, of about 500 g or 1 kg (check with our sales consultants).

For each product and from a certain amount called « Orkos-Package », you receive the 5 % reduction on the price. This quantity, which varies from one product to another, is shown in our catalog in the column « Orkos-Package ».